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4 proven approaches to CX strategy that make customers feel loved

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Rebecca Liu-Doyle Contributor Share on Twitter Rebecca Liu-Doyle is principal at Insight Partners, a global private equity and venture capital firm. Her focus areas include high-growth software, marketplaces, and consumer internet. Customers have been “experiencing” business since the ancient Romans browsed the Forum for produce, pottery and leather goods. But digitization has radically recalibrated the …

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Hong Kong startup ICW eyes supply chain diversification demand amid trade war

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For American importers, finding suppliers these days can be challenging not only due to COVID-19 travel restrictions. The U.S. government’s entity list designations, human rights-related sanctions, among other trade blacklists targeting Chinese firms have also rattled U.S. supply chains. One young company called International Compliance Workshop, or ICW, is determined to make sourcing easier for …

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German security firm Avira has been acquired by Investcorp at a $180M valuation

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Mergers and acquisitions mostly grinded to a stop at the end of March , in the wake of the coronavirus pandemic spreading out around the world, however today comes news of an offer out of Europe that highlights where pockets of activity are still taking place. Avira , a cybersecurity business based out of Germany …

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LumApps raises $70M Series C led by Goldman Sachs

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LumApps, the cloud-based social intranet for the enterprise, has closed $70 million in Series C funding. Leading the round is Goldman Sachs Growth, with participation from Bpifrance via its Growth Fund Large Venture. Others participating include Idinvest Partners, Iris Capital, and Famille C (the family office of Courtin-Clarins). The round brings the total raised by …

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Chicago’s Sprout Social prices IPO mid-range at $17 per share, raising $150M

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On the heels of Bill.com’s debut, Chicago-based social media software company Sprout Social priced its IPO last night at $17 per share, in the middle of its proposed $16 to $18 per-share range. Selling 8.8 million shares, Sprout raised just under $150 million in its debut. Underwriters have the option to purchase an additional 1.3 …

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