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4 proven approaches to CX strategy that make customers feel loved
Rebecca Liu-Doyle Contributor Share on Twitter Rebecca Liu-Doyle is principal at Insight Partners, a global private equity and venture capital firm. Her focus areas include high-growth software, marketplaces, and consumer internet. Customers have been “experiencing” business since the ancient Romans browsed the Forum for produce, pottery and leather goods. But digitization has radically recalibrated the …
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Knowing when your startup should go all-in on business development
Mike Ghaffary Contributor Share on Twitter Mike Ghaffary is a general partner at Canvas Ventures, where he invests in innovation for consumers and software. Previously, he was a partner at Social Capital, co-founder and VP of Business Development of Stitcher, VP of Business and Corporate Development at Yelp, and Director of Business Development at TrialPay. …
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4 ways startups will drive GPT-3 adoption in 2021
Oren Etzioni Contributor Share on Twitter Professor Emeritus at the University of Washington, Oren Etzioni is an entrepreneur and CEO of the non-profit Allen Institute for AI. More posts by this contributor A Hippocratic Oath for artificial intelligence practitioners Matt McIlwain Contributor Share on Twitter Matt McIlwain is an early-stage venture investor at Madrona Venture …
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We need new business models to burst old media filter bubbles
Nik Milanovic Contributor Share on Twitter Nik Milanovic is a fintech and financial inclusion enthusiast, with a decade of work across mobile payments, online lending, credit and microfinance. The opinions expressed in his articles do not reflect those of his employer(s). More posts by this contributor Build products that improve the lives of inmates Now …
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The hype, haplessness and hope of haptics in the COVID-19 era
Devon Powers Contributor Devon Powers is an associate professor of advertising at Temple University and the author of “On Trend: The Business of Forecasting the Future.” David Parisi Contributor David Parisi is an associate professor at the College of Charleston and author of “Archaeologies of Touch: Interfacing with Haptics from Electricity to Computing.” In March, …
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